Tour info – Report 15 minutes prior to departure time. If you need to amend or cancel the booking reservation please advise Explore West Coast without delay.
Vouchers are subject to the regulations and bylaws of the respective operators to whom they are issued and are valid for the services as detailed on the vouchers. All terms and conditions are subject to change without notice.
Within the result of you not being able to make our tour please see the below information on cancellation here at Explore West Coast.
Change of date or holding of booking upto 24 hours before travel.
Any booking canceled within 72 hours to 24 hours before travel will result in a refund minus 10% booking fee.
Within 24 hours before travel no refund will be given.
Full refund for any booking canceled outside of the 72 hour cut off period.
This policy also stands in the situation of COVID level alert change which affects the tour operation or the lockdown of a region the customer is traveling from and in which case a change of date or hold of booking will be offered within the 24 hour period.